This past year I took two undergraduate classes in Toronto in statistics. There were a few topics I was interested in that I never got a chance to study in Chicago and thought this would be a good opportunity to focus only on what I wanted to learn at a university. I paid my own tuition and intended to go to every lecture, since that is essentially the product I was buying. It was because of this that I noticed some things about the university that I never would have cared about when I was going for my degree. When the professor was late for a lecture I felt cheated, since (s)he was employed by business that I’m funding. If we finished early, did review material, learned how to use software or did any number of other time wasting activities, I felt I was getting ripped off.
I realize I’m the minority here, because almost anyone in undergrad has either taken out student loans or gotten financial aid with the goal of a degree and not necessarily the best education. The problem there is that the professors have no incentive to put in their best effort if the students don’t genuinely appreciate the difference. Good course evaluations will be based primarily on the professor’s personality, leniency in grading and ability to make lectures fun among other things. The disconnect here was really damaging to my (second) college experience.
http://doanie.wordpress.com/2010/02/23/mean-professor-tells-student/
Above is an article a friend of mine shared the other day about an NYU Stern professor refusing to let a student walk into his class an hour late. I don’t have experience with business school but because of the strict selection process and the high price tag I can’t imagine it being worlds different from the University of Chicago. Professor Galloway wrote a snarky email to the student with about five paragraphs of condescending jokes and one paragraph of pseudo-quality advice. As much as professors seem to love giving advice on every topic in life, the students are only paying them to teach one thing – the topic of the class they attend.
It’s fantastic that Professor Galloway thinks he is an expert in good manners and demonstrating humility (although I certainly wouldn’t agree based on his choice to forward this email to the entire class). That said, his attendance policy does nothing to promote these qualities that he thinks are so important to master in the business world. Does he also insist that nobody leaves the class to take an emergency phone call or a bathroom break? In a class full of motivated students there will be a high frequency of late entrances and early exits with legitimately good reasons. Why does the professor think it’s helpful to interrupt his own class by addressing every student who walks in more than fifteen minutes late and insist that he exit the premises? If attendance is part of the grade he can simply inform late students after lecture has ended that they were given an absence for today. If your policy is on the syllabus there will be no confusion and students can make their own choice if they want to arrive late or simply skip class for that day when they aren’t able to make the first fifteen minutes of lecture.
Professor Galloway’s attitude seems to me like an unfortunate result of inconsistent incentives. The students are the customers here and if they don’t feel satisfied with the product they should be able to take their money elsewhere. The email response even jokes at how little he cares about this, when Mr. Galloway says he “hope[s] the lottery winner that is your recently crowned Monday evening Professor is teaching Judgement and Decision Making or Critical Thinking.” He has no reason to take his customers seriously because there isn’t any serious risk of losing his job to the competition. The students don’t feel like they have any control and the professor feels like he can do whatever he likes because he’s in control of the final grade. So why exactly are they paying him top dollar for this kind of service?